Digital Experience Suite
Social Feedback
Pull social media into your member experience view. The social media component of our program aggregates feedback from numerous social channels and review sites and presents it alongside survey feedback for a unified voice of the member. See comments and ratings from Facebook, Google, Twitter and more.
- View scores and trends for the overall organization or by location
- See local competitor scores and reviews
- Receive alerts for new or low score reviews, and respond right within the system
View feedback for the overall organization
See average scores across all social platforms and by specific site. Trends are displayed, along with individual comments. Comments are analyzed for topic and overall sentiment.
See how you compare to the local competition
The Rivals tool of our social feature gives credit unions a picture of their social media scores, rankings and responses compared to other local financial institutions. Commentary for rivals is viewable to help understand the “why” behind competitor scores.
Trigger alerts based on social feedback
Built-in alert workflows make it easy for team members to systematically close the loop with members. Alerts can be triggered to address at-risk members or thank promoters.
Contact us
Find out how you can become a loyalty leader or keep building on the gains you’ve already made. Explore the services and assistance available to you from Member Loyalty Group.
