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Q1 2016 Credit Union Benchmark Released

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As of 1st quarter 2016 data, the Credit Union Industry Average Relationship NPS© improved slightly to 60.85 compared with banks’ overall average of 35, according to the 2015 Satmetrix report.

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Measuring Ease of Use

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Data shows that credit unions with true member loyalty enjoy higher net income, lower costs and faster growth than credit unions with less loyal, engaged members.

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Best Practices for Closing the Loop with Members

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In customer experience programs that utilize the Net Promoter methodology, this process of following up with detractors, or customers who indicate they are not likely to recommend a company, is no exception

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Visiting Los Cafeteros

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“The nicest thing about standards is that there are so many of them to choose from”

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dashboardMeasure Real Time Member Feedback

Our program allows you to consistently create WOW experiences for your members and differentiate your credit union from other financial institutions.

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Request your copy of our latest Industry Benchmark Report

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