Uncover the opportunity in member loyalty
Where technology meets insight, and data meets industry experience, Member Loyalty Group empowers your credit union to go beyond metrics and understand, evaluate and act on the core drivers of loyalty.
Why Member Loyalty Group?
- Powered by Medallia, the leader in the CX industry, our platform ensures that you will always have the most current tools to turn member feedback into a measurable advantage.
- We know credit unions – their purpose, mission and operations.
- Our program is more than software – it includes a full support team to help you become successful faster.
Working together to drive results
Member Loyalty Group is a true partner, ready to answer questions or dig into complex challenges. Our program provides:
- Dedicated Client Success Managers to help your team understand best practices
- Technological empowerment to make data understandable
- Expertise and assistance to turn data into action
Stay plugged in
Guides and Reports

Q1 2023 Credit Union Industry Loyalty Benchmark
The latest edition of our quarterly benchmark, including Member Effort Score and Overall Satisfaction samplings.
Webinars

The Link Between Member Experience and Financial Performance
Focusing on the member experience feels like the right thing to do, but does it really impact bottom-line results? Yes!
Let’s talk about building your business
Our goal isn’t telling you about where you are today, it’s about getting you where you want to be. Connect today.