Discover the rewards of being a loyalty leader.
Created to measure, manage and take action on member feedback.
Studying Customer Loyalty Among US Financial Brands
Feedback data and support from the MLG team helped Vantage West navigate a digital banking conversion and branch service challenges.
From 2013 to 2019, Stewart reports that BECU’s overall mortgage NPS rose 81%, and their purchase NPS grew by an astonishing 181%.