Member Loyalty Group
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Discover the rewards of being a loyalty leader.

Gathering Member Feedback
Reporting and custom dashboards
Choosing the right metrics
Benchmarks
Voice of the employee
Digital Experience Score (DXS®)
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Created to measure, manage and take action on member feedback.

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Going Beyond Surveys for a Broader View of the Member Experience

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Report Store

  • Bundle (national + a region)

    $6,500.00
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  • Competitive Net Promoter Score Report – Market

    A more in-depth analysis of financial brand performance on a regional level, with 13 regional markets available. See where credit unions, banks, and fintechs rank across multiple customer satisfaction metrics and drivers.

    $3,500.00
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  • Competitive Net Promoter Score Report – National

    A comprehensive analysis of financial brand performance on a national level. See where banks, fintechs and the largest credit unions rank across multiple customer satisfaction metrics and drivers.

    $4,000.00
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