Case Studies
Case Studies
Case Studies
Our case studies bring you insights and information from peers and other industry experts you can use to make a real difference in the member experience.
How Vantage West Navigated Two MX Challenges
Feedback data and support from the MLG team helped Vantage West navigate a digital banking conversion and branch service challenges.
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How BECU Transformed Their Mortgage Loan Experience
From 2013 to 2019, Stewart reports that BECU’s overall mortgage NPS rose 81%, and their purchase NPS grew by an astonishing 181%.
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