
Credit Union Loyalty Benchmark Hits All-Time High
Member Loyalty Group’s credit union industry loyalty benchmark hit an all-time high in Q1 2017. According to the CUSO’s exclusive quarterly report, the Credit Union Industry Average Relationship NPS© was 61.33 compared with banks’ overall average of 35, according to the 2016 Satmetrix report. As you can see in the chart below, the first quarter […]