Digital Experience overview
Deliver your best digital experience
Businesses and consumers today live in and work in a digital-first marketplace — and credit unions are no exception.
Members increasingly look for a robust, reliable online experience from you. For a growing number of them, it’s their preferred and often primary means of both interaction and transactions. Giving members the most seamless experience in your digital space is more important than ever.
88% of customers
say they’re likely to switch brands
after just one poor online interaction
Digital Experience Suite
Member Loyalty Group’s Digital Experience Suite was crafted specifically and strategically for this new reality. It’s a powerful and holistic collection of tools that gives you more visibility over members’ online experience, more insight to make changes and improvements, and more ways to set performance goals for digital channels.
From Digital Experience Analytics to outbound and in-session feedback to social listening and more, Member Loyalty Group’s Digital Experience Suite delivers 360 degrees of actionable insights across digital channels.
Digital Experience Analytics (DXA)
Performance metrics
Identify and prioritize
Pinpoint causes
Digital Feedback Collection
Multiple pathways
Review and understand
Social Feedback
Aggregate member feedback
Comprehensive ratings
Competitor analysis
Contact us
Find out how you can become a loyalty leader or keep building on the gains you’ve already made. Explore the services and assistance available to you from Member Loyalty Group.
