Improving the New Member Onboarding Experience

Listen in for insights on how top performing credit unions manage the onboarding process, build relationships with new members, and maintain high experience scores.

Perfecting the New Member Onboarding experience is a tall order, especially in light of the challenges brought on by the pandemic.  Member Loyalty Group shares insights gleaned from tracking member feedback and sentiment on this critical topic. You’ll also hear from industry colleagues about the ways their credit unions have refined their processes to keep experience scores high. They’ll share strategies and tips to make the new member journey an effortless experience.