Business as Unusual: Member Feedback During the COVID-19 Crisis

Member Loyalty Group, using the Callahan & Associates platform, recently led a webinar titled “Business as Unusual: How Credit Unions and Members Are Responding to the COVID-19 Crisis.”

This well-attended webinar featured guest speakers Dave Larson, CEO of Affinity Plus Credit Union, and Natalie Reggio, Member Service Specialist, Credit Union of Southern California. Key takeaways included:

  • A summary of what members are telling our credit unions regarding COVID-19
  • How member feedback themes are shifting over time
  • Taking care of employees during the health crisis
  • Meaningful ways that credit unions are offering assistance to members

To listen to a recording of the webinar, click below.