Turn feedback
into action
Our Voice of the Member program captures feedback anytime, anywhere, from the channels members use most: email, website, apps, SMS, calls, chat, and social review sites.
Prioritize what’s most important
AI-powered analytics surface the most actionable areas needing attention.
Text analytics
See what members are talking about in real time with text analytics. Dig in to emerging themes to get to the root cause of issues quickly, minimizing negative impacts.
Text analytics
Identify & prioritize
Identify the top and bottom issues impacting your scores, so you know where to prioritize resources and improvement efforts.
Action intelligence
Action Intelligence uses the power of AI to automate high-effort, high-impact tasks, like uncovering suggestions within member and employee feedback. AI can also alert teams to members at risk of leaving or those in need of immediate attention.
Action Intelligence
Insights from every digital
interaction
Businesses and consumers today live in and work in a digital-first marketplace — and credit unions are no exception. Gain visibility into the performance of your digital channels with Digital Experience Analytics. Understand how members interact with your website and apps, observing digital behaviors indicative of frustration, engagement, and more, scoring each experience to uncover critical trends.
Take action and drive
improvement
Deliver role-based, relevant information to the right people at the right time. Dynamic reporting, intuitive workflows, and AI-driven topic and theme based alerts empower every employee, from the C-suite to the frontline, to take action on issues impacting the member experience.
Contact us
Find out how you can become a loyalty leader or keep building on the gains you’ve already made. Explore the services and assistance available to you from Member Loyalty Group.