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Measuring Ease of Use

Data shows that credit unions with true member loyalty enjoy higher net income, lower costs and faster growth than credit unions with less loyal, engaged members.

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Best Practices for Closing the Loop with Members

In customer experience programs that utilize the Net Promoter methodology, this process of following up with detractors, or customers who indicate they are not likely to recommend a company, is no exception

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Visiting Los Cafeteros

“The nicest thing about standards is that there are so many of them to choose from”

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