Tools

Moving Beyond a Member Survey - Don’t just measure members’ experiences, have the right tools in place to take action and see bottom-line results!

MEASURE REAL TIME MEMBER FEEDBACK

Tie member feedback directly to bottom line results – through increased operational efficiency, increased product usage, and overall growth read more >

MEASURE & MAXIMIZE RELATIONSHIPS

Hold staff accountable and evaluate performance at the branch and individual level. Accurately measure & track member loyalty over time. read more >

MEASURE TRANSACTIONS AND IMPROVE EFFICIENCY

Drive major management decisions and align organizational priorities with your most loyal members’ priorities Automate reporting and push alerts to frontline staff so they can act quickly and resolve issues read more >

VOICE OF THE EMPLOYEE

Member Loyalty Group conducts annual, semi-annual, or quarterly internal service surveys. The survey will identify the needs, wants, and expectations of the internal customers from each of the respective departments within the credit union. Much like external Net Promoter and Member Effort Score surveys that provide constructive feedback from the members’ perspective, these surveys will provide constructive feedback from the internal members’ perspective. read more >