Before the Net Promoter® Score could be put into place for the credit union industry, the six credit unions that formed Member Loyalty Group worked together with Satmetrix, a global leader and co-developer of NPS, on the implementation and methodology. Together, they developed the credit union Net Promoter® Operating System. The program provides more timely data, more robust and efficient reporting and a common platform for gathering scores.

BRG Research Services

Delivering accurate, timely market research and data collection for more than 20 years. Whether collecting data and analysis with traditional phone survey methodologies or with today’s internet techniques, BRG provides information to help you make your important decisions.

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

Contact us today to learn more about how Member Loyalty Group can help you.