Guides & Reports
Q4 2021 Credit Union Industry Loyalty Benchmark
Providing a trustworthy member experience benchmark for the credit union industry is a core part of Member Loyalty Group’s mission. Request a copy of our latest benchmark overview to see:
- Member Experience scores for credit unions and the banking industry as a whole
- How Best-in-Class scores compare to the credit union average
- Benchmarks for multiple business areas – branch, digital, new member and more
Built upon more than 8 million member surveys from 160 credit unions across the country, we’re pleased to offer the most sophisticated benchmark reporting available today. Where might your credit union rank?