Guides & Reports

Q4 2020 Credit Union Industry Benchmark

Providing a trustworthy member experience benchmark for the credit union industry is a core part of Member Loyalty Group’s mission. Request a copy of our latest benchmark overview to see:

  • The average Net Promoter Score® for credit unions and the banking industry as a whole
  •  How Best-in-Class scores compare to the credit union average
  • Benchmarks for multiple business areas – branch, digital, new member and more

Built upon more than 7 million member surveys from credit unions across the country, we’re pleased to offer the most sophisticated benchmark reporting available today. Where might your credit union rank?

Net Promoter System®, Net Promoter Score®, Net Promoter® and NPS®are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc.

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