Guides & Reports

2023 Member Experience Goal Setting Guide

Setting goals for a Member Experience Program can be a daunting prospect for managers and executives charged with this task. These goals often affect team members’ compensation and setting a goal that’s too low or lofty can impact long-term buy-in for your program.

Having collected more than 8 million member surveys for more than 160 credit unions, we have gained insights about loyalty score movement and the things that can influence it. In this guide, Member Loyalty Group provides best practice recommendations for loyalty goal setting for 2023 and beyond.

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