Business as Unusual: Member Feedback During the COVID-19 Crisis
Member Loyalty Group, using the Callahan & Associates platform, recently led a webinar titled “Business as Unusual: How Credit Unions and Members are responding to the COVID-19 crisis”.
This well-attended webinar featured guest speakers Dave Larson, CEO of Affinity Plus Credit Union, and Natalie Reggio, Member Service Specialist, Credit Union of Southern California. Key takeaways included:
- A summary of what members are telling our credit unions regarding COVID-19
- How member feedback themes are shifting over time
- Taking care of employees during the health crisis
- Meaningful ways that credit unions are offering assistance to members
To listen to a recording of the webinar, click below.