Actionable Information

It’s Time for Action

When a member gives a detractor score (0 – 6 on the scale, indicating that they are not likely to recommend the credit union) or marks that he or she wants to be contacted about their feedback, an alert can be sent to whoever can make the most impact. Maybe it’s your COO. Or maybe it’s the branch manager. Whoever it is, they will have the chance to make immediate contact with the member.

Customized reports, developed by Member Loyalty Group or your own credit union teams, are distributed via email or accessed through our secure report site. Forward results any way you wish: by transaction types, member trends, scores by district, region or branch and more. You can even generate reports by age, credit score, employee group, income, loan balance, tenure, share balance, and a lot more. If you have a question about loyalty, you’ll get an answer. And you’ll get it quickly and easily.

Real-Time Actionable Reporting