Member Voices

Member Voices
When members talk, we all tend to listen – some more than others. Yes, every credit union is member centric, but not every credit union is seen that way by its membership.

Sharing Member Insights Pre-Net Promoter®
A few years ago, if a member had an insight, suggestion or problem, they might share it with a teller who might share it with a manager, who might bring it up at that month’s management meeting, where it might make its way to the VP meeting. But that took a miracle.

Using Net Promoter you’ll know what your members really think of your products, services and people. And you’ll know it instantly.

Need Proof?
We’ve compiled a few member quotes. Using Net Promoter you could get dozens of these every day from your own members. What you do with their valuable input is up to you.

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

John B.
Educators CU

“I always enjoy stopping in at the Educators Credit Union because everyone is friendly and helpful and do not seem to separate themselves (literally or figuratively) from the customers.”

Amanda P.
Addison Avenu CU

“Your staff seemed preoccupied by the stock market today. Sure, we’re all watching the news closely, but my needs seemed secondary to the stock ticker running across someone’s computer. Please try harder next time.”

Jason R.
BCU

“Love you guys. It’s always been great. But the pens in the branch never seem to work. I just bring my own.”