Archive for the 'Member Voices' Category

Voice response should be less responsive.

“Maybe make the voice recognition less responsive as any background noise  makes it engage and lengthens the experience.”

Brian, UT
Promoter
Net Promoter Score:  10

They don’t charge for stupid things.

“I really like the CU. They treat me well. They don’t charge for stupid things like check cashing, or using the cash machine. good interest rates, good service.”

Owen, UT
Promoter
Net Promoter Score:  10 

Juanita was FANTASTIC!!

“There was absolutely nothing more you could have done, we could not believe how easy we had it. Another woman I work with is still waiting for her house to be appraised before she can refinance with a different lender. Juanita was FANTASTIC!!!”

Alison, WI
Promoter
Net Promoter Score: 10

President should man a window!

“During busy times there are too few employees servicing the inside windows. Other staff walk back and forth and don’t help. Even the President should man a window if there is a long line.” 

Dana, WI
Promoter
Net Promoter Score: 9

Stop with the spam!

“Stop sending spam with the e-statements. With all the #!*@ you guys send me besides my statement I’m tempted to go back to paper statements.”

Nathan
Detractor
Net Promoter Score:  0

Age Discrimination – MV

“I have been very pleased with the credit union over the years overall but was displeased with this visit. The rep was too quick and did not listen to me and dealt with my funds incorrectly at first. … I deposited a check from my mother’s estate and she did not engage me in conversation about a very difficult process for me. When I was talking with her about how I wanted all my funds to be handled, she did not see that I saw her roll her eyes at me. I have white hair but am a young 55 and felt age discrimination for the first time in my life.”

Marie
Detractor
Net Promoter Score:  5