Built by the Experts

One question we get a lot is, “Who built the Net Promoter Score™ operating system?” The simple answer is, Satmetrix. They are the brains and the brawn behind the tools that make measuring member loyalty possible. Satmetrix has built implemented Net Promoter® programs in scores of Global 2000 companies across the world including such companies as: GE, Ebay, M&M Mars, Exeprian, A&E, IBM, Virgin Mobile and many others.

Though our exclusive partnership, we are working to help credit unions everywhere utilize member feedback and bolster growth.

In a nutshell, Net Promoter Score program is a straightforward approach that holds credit unions and member service representatives accountable for how they interact with their membership. In the business world, this method has gained extreme popularity thanks to its simplicity and linkage to growth. The best aspect is that all employees in an organization can quickly understand the data and how to implement member-centric changes to boost performance and loyalty.

Although Net Promoter is an exceptional member satisfaction program, simply measuring member loyalty does not equate results. It takes the combined data of all partner credit unions to develop a gauge by which loyalty can be measured. In addition, it takes forward thinking on the part of executives and management.

When you’re ready to listen to your members, give us a call. We’ll be here to show you how.

***

Net promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.