Benchmarking
Our unique system for data collection allows us to provide detailed, timely Benchmark information to participating credit unions. Maintaining a consistent survey methodology across all credit unions results in trustworthy comparisons that provide tremendous insight. At last you can have a reliable loyalty measure & benchmark for your organizational score card.
The benchmark information is valuable for more than just reporting. You will be able to identify the areas where you are most successful and the areas where there are opportunities to improve.
You will be able to answer questions such as:
- How well am I doing with 18 – 24 year old compared to others?
- Is my call center doing better or worse than others?
- Which credit union is most successful in satisfying the needs of older members online?
- How does the experience we provide members at our branches rank overall?
Because the information is provided regularly, you will be able to see if how your results are improving versus others 
over time. You will be able to see if a temporary score drop that you suspect was due to economic factors was seen by others as well.
Finally, your access to our Net Promoter® Community will help you to answer the most important questions: “What are other successful credit unions doing that works?” and “What are the best practices for improving member loyalty at each touchpoint?”
For a complete copy of the latest benchmark report please contact:
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