“I have been very pleased with the credit union over the years overall but was displeased with this visit. The rep was too quick and did not listen to me and dealt with my funds incorrectly at first. … I deposited a check from my mother’s estate and she did not engage me in conversation about a very difficult process for me. When I was talking with her about how I wanted all my funds to be handled, she did not see that I saw her roll her eyes at me. I have white hair but am a young 55 and felt age discrimination for the first time in my life.”
Marie
Detractor
Net Promoter Score: 5
