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  • Built By The Experts

    We have teamed up with Satmetrix, the co-developers of the Net Promoter Score to build a customized NPS program for the credit union industry.  Their knowledge and experience gained though work with scores of Global 2000 companies  have helped make our program world-class caliber.

  • Satisfaction Surveys Don’t Cut It

    Years of expert research has shown that satisfaction surveys don’t tie to business results.  The results don’t correlate to an organizations growth or to a member’s future purchase behavior.  Researchers have found that the Net Promoter question is the most highly predictive of both long-term growth and on-going purchase behavior. 

  • Setting The Standard

    Benchmarks have been available in credit unions for everything from financials, to staffing to direct mail response rates.  With all this information, there has never been a true benchmark for measuring Member Loyalty.   We have  standardized this measurements using NPS.  Now credit unions have a reliable source of trustworthy, detailed comparisons for the most important element of our business.